Shipping Policy
We are proud to offer international shipping services that currently operate in over 85 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How long does the order take to ship?
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your package. The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time:
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. Usually, it takes 1-3 business days.
Shipping warehouse:
Your product may be coming from the US, or Hong Kong, depending on the product purchased. Your specific delivery date will depend on the dispatch country and delivery address.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
What shipping methods are offered, and what do the respective shipping times&shipping cost?
At present, our goods only send to the following countries and regions, please pay attention.
Shipping Method: Packet, Packet Ordinary, Packet Sensitive, Jewel Shipping, ePacket, Special Line, FedEx, EMS, DHL, Yanwen Logistics, UPS, USPS , These methods may vary from country to country.
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond wbranda control, such as public holidays and Customs issues.
Note:
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The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
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Expedited Shipping Service and EMS Express Mail Service shipping methods can not deliver to P.O Box addresses.
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Shipping from your local warehouse is significantly faster. Some charges may apply.
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The shipping fees of DHL Express and FedEx Ground may vary according to the delivery area and ZIP code, and thus slight mismatch may arise between the charges shown on the product page and on the shopping cart.
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The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.
About customs tax
Please be aware that any items shipped internationally may be subject to applicable import duties and taxes in your country or the country you are shipping to. You will be responsible for additional fees that require customs clearance, wbranda has no control over these fees and cannot predict what they may be. Customs policies differ from one country to another, please note that most countries do not take customs for cheap products, but if required, it may be according to the customs policy of your country, and wbranda recommends contacting the local customs office of your country for more information. wbranda will always comply with the law, and we’d like to remind you to do the same. As an importer, you are responsible for complying with all laws and regulations in your countries.
Note to all customers regarding COVID-19
In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols and exhaustive ongoing sanitation. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays of up to 25 business days.
We continue to prioritize the safety of both our customers and colleagues, and thank you for your continued patience during these unprecedented times.
