FAQS
When will my order arrive?
We generally deliver all orders in 7-21 working days, even though most of our deliverables arrive with 10 – 14 working days. This is because there might be occasional delay due to customs clearance processes, which are totally out of our control, You can visit the shipping page for more information.
How can I track my order?
When your order is shipped, we will immediately send you an email containing a tracking number. Using this number you will be able to know where is your item and when it is going to arrive to you from here.
In case you did not receive this email, please email us at support@wbranda.com.
Will I have to pay any duties and taxes on top of my order?
Please be aware that any items shipped internationally may be subject to applicable import duties and taxes in your country or the country you are shipping to. You will be responsible for additional fees that require customs clearance, wbranda has no control over these fees and cannot predict what they may be. Customs policies differ from one country to another, please note that most countries do not take customs for cheap products, but if required, it may be according to the customs policy of your country, and wbranda recommends contacting the local customs office of your country for more information. wbranda will always comply with the law, and we’d like to remind you to do the same. As an importer, you are responsible for complying with all laws and regulations in your countries.
What if the item I received is damaged or faulty?
Wbranda offers a refund or resend if you provide photos or videos of the damaged item to prove the damage. If you can’t. Pictures of products proof of damage Please upload a video to email with name, date and content.
Wbranda offers a full refund or a replacement if packages arrived are badly damaged.
Wbranda offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Wbranda cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary products, You must email us within 5 days after packages are delivered.
d. For electronic products, You must email us within 10 days after packages are delivered.
We always work hard to ensure that all items are of the highest quality and guarantee to our customers a great brand experience. However, if you have a concern with a faulty or damaged item, please email us at support@wbranda.com, so we can urgently review the matter and find the best solution for you.
What is your returns policy?
We accept returns on all our pieces within 7-10 working days from the date you received your order.
We only ask that the following requirements are met:
- The item/s must be in original condition.
- Item/s must not have been used in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
wbranda offers a full refund (item price excluding original shipping cost).
All returns must be sent to our warehouses in the United States and Europe. However, the address where you should send the return will be sent to you when you contact us for a return at support@wbranda.com.
How do I request a return?
Do you ship worldwide?
Yes. We provide free shipping to over 85 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How much does delivery cost?
(We deliver your items for free). This depends on the item and the amount of money you spent on your purchases. However, in the shipping page you can see the details about the shipping processes and costs.
What payment methods does wbranda accept?
Currently we accept (Credit Cards and PayPal payments). If you would like to use a different payment method, our team will assist your request!
Please contact us directly at support@wbranda.com to arrange the payment.
Is it safe to purchase online from wbranda Store?
Absolutely! wbranda uses variety of technological security methods to ensure a safe payment for our customers. In addition, our privacy policy indicates that we do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact support@wbranda.com and we will contact you regarding an alternative method to place your order!
How can I contact you?
To reach our team you can use the 24/7 Live Chat on the website, or email us at support@wbranda.com.
Frequently Asked Questions
Please read our FAQ before sending us a message.
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Please be aware that any items shipped internationally may be subject to applicable import duties and taxes in your country or the country you are shipping to. You will be responsible for additional fees that require customs clearance, wbranda has no control over these fees and cannot predict what they may be. Customs policies differ from one country to another, please note that most countries do not take customs for cheap products, but if required, it may be according to the customs policy of your country, and wbranda recommends contacting the local customs office of your country for more information. wbranda will always comply with the law, and we’d like to remind you to do the same. As an importer, you are responsible for complying with all laws and regulations in your countries.
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(We deliver your items for free). This depends on the item and the amount of money you spent on your purchases. However, in the shipping page you can see the details about the shipping processes and costs.
Currently we accept (Credit Cards and PayPal payments). If you would like to use a different payment method, our team will assist your request!
Please contact us directly at support@wbranda.com to arrange the payment.
We generally deliver all orders in 7-21 working days, even though most of our deliverables arrive with 10 – 14 working days. This is because there might be occasional delay due to customs clearance processes, which are totally out of our control, You can visit the shipping page for more information.
Absolutely! wbranda.com uses variety of technological security methods to ensure a safe payment for our customers. In addition, our privacy policy indicates that we do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact support@wbranda.com and we will contact you regarding an alternative method to place your order!
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. Usually, it takes 1-3 business days.
Shipping Method: Packet, Packet Ordinary, Packet Sensitive, Jewel Shipping, ePacket, Special Line, FedEx, EMS, DHL, Yanwen Logistics, UPS, USPS , These methods may vary from country to country.