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Frequently Asked Questions
Please read our FAQ before sending us a message.
How do you ship packages
Packages from our warehouse in China, USA, UK and Canada, France, Spain will be shipped by ePacket or EMS or USPS or Packet depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through Express HKDHL or DHL or Express Fedex or UPS .
Do you ship worldwide?
Yes. We provide free shipping to over 85 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
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What about customs?
Please be aware that any items shipped internationally may be subject to applicable import duties and taxes in your country or the country you are shipping to. You will be responsible for additional fees that require customs clearance, wbranda has no control over these fees and cannot predict what they may be. Customs policies differ from one country to another, please note that most countries do not take customs for cheap products, but if required, it may be according to the customs policy of your country, and wbranda recommends contacting the local customs office of your country for more information. wbranda will always comply with the law, and we’d like to remind you to do the same. As an importer, you are responsible for complying with all laws and regulations in your countries.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@wbranda.com
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
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What are the delivery charges for orders from the Wbranda Shop?
(We deliver your items for free). This depends on the item and the amount of money you spent on your purchases. However, in the shipping page you can see the details about the shipping processes and costs.
Which payment methods are accepted in the Wbranda Shop?
Currently we accept (Credit Cards and PayPal payments). If you would like to use a different payment method, our team will assist your request!
Please contact us directly at support@wbranda.com to arrange the payment.
How long will delivery take?
We generally deliver all orders in 7-21 working days, even though most of our deliverables arrive with 10 – 14 working days. This is because there might be occasional delay due to customs clearance processes, which are totally out of our control, You can visit the shipping page for more information.
How secure is shopping in the Wbranda Shop? Is my data protected?
Absolutely! wbranda.com uses variety of technological security methods to ensure a safe payment for our customers. In addition, our privacy policy indicates that we do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact support@wbranda.com and we will contact you regarding an alternative method to place your order!
What exactly happens after ordering And how long does it take to process the product?
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. Usually, it takes 1-3 business days.
What shipping methods are offered?
Shipping Method: Packet, Packet Ordinary, Packet Sensitive, Jewel Shipping, ePacket, Special Line, FedEx, EMS, DHL, Yanwen Logistics, UPS, USPS , These methods may vary from country to country.
If you have any other questions, please contact us at support@wbranda.com and we will do our best to help you out.
