Returns Policy 

WHAT IS THE RETURN POLICY?

 

We accept returns on all our pieces within 7-10 working days from the date you received your order.
We only ask that the following requirements are met:
• Item/s must be in original condition.
• Item/s must not have been used in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.
 

Products Damaged:

Wbranda offers a refund or resend if you provide photos or videos of the damaged item to prove the damage. If you can’t. Pictures of products proof of damage Please upload a video to email with name, date and content.

Wbranda offers a full refund or a replacement if packages arrived are badly damaged.

Wbranda offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

  a. For fragile products, a refund is highly recommended.

  b. For damaged packing boxes, Wbranda cannot offer any refunds or other after-sale services due to the long-distant international delivery.

  c. For ordinary products, You must email us within 5 days after packages are delivered.

  d. For electronic products, You must email us within 10 days after packages are delivered.

 

Orders not Received:

Wbranda will not deal with the refund or resend if the tracking information shows the order is delivered.

  a. If you did not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

 

  b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

  a) Incorrect/insufficient address.

  b) No such number.

  c) Unknown recipient.

  d) Refused.

  e) Do not pick up in time.

  f) No safe delivery location.

  g) Uncleared customs.

  h) Others.

Notes:

  a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package yourself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Wbranda takes no responsibility if products have been lost.

  b. If the logistics company provides return service to China, Wbranda will put the products in your private inventory and will not refund them when we receive the returned items.

  c. Wbranda cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

 

Orders Delayed:

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Wbranda warehouse. Following countries and shipping methods may be different:

  a. For orders shipped to the USA, it will be counted 45 days after orders departed from Wbranda warehouse.

 

  b. For Brazil, it is after 110 days counting from the date that order departed from Wbranda warehouse due to the strict customs clearance at Brazil.

 

  c. For China Post Registered Air Mail and Wbranda liquid line to all counties, Wbranda will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Wbranda warehouse.

 

  d. For some special shipping methods, Wbranda cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

 

 

Full refunds are not available under the following circumstances:

a. Delays caused by the buyer providing incorrect or incomplete delivery information.

  b. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war

  c. Any uninsured order that is lost or stolen.

  d. Delays in delivery caused by any other beyond wbranda control, such as public holidays and Customs issues.

 

Incorrect or Missing Products:

Wbranda has a strict quality control process before products are dispatched. Wbranda will deal with incorrect or missing products as follows:

  a. For incorrect products, Wbranda offers a full refund or replacement.

 

  b. For products with the wrong color, size that does not affect the function of the product, etc., Wbranda offers a refund or resend if you provide photos or videos of the damaged item to prove the damage. If you can’t. Pictures of products proof of damage Please upload a video to email with name, date and content.

 

  c. For parts missing which doesn’t affect product function, Wbranda may refund partially or resend the missing part; for parts missing which affect product function, Wbranda will resend the product only.

 

  d. For accessories, Wbranda will resend the accessories.

 

Notes:

For size problem, Wbranda will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement.

 

 

 Force Majeure:

Wbranda takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However,  will notify you by Chat, Skype, Email, Line, WhatsApp etc.

 

Shipping Method Limits:

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. Wbranda lists those shipping methods in advance.

PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas；

Notes:

For DHL, Packet Fast Line, Packet JL Express, Packet Thailand, the remote addresses will be charged additional cost.

 

Destination Limits:

Due to limited international transportation, Wbranda will not accept any disputes when your orders are shipped to the following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

 

 Unacceptable Disputes:

Wbranda shall not accept any unreasonable disputes, including but not limited to:

  a. The buyer does not like it.

 

  b. The product description is not real.

 

  c. Products smell unusual.

 

  d. The buyer ordered the wrong items or SKU.

 

  e. The shipping address was provided incorrectly.

 

  f. Product difference was negotiated in advance.

 

  g. Tracking information deleted by logistics companies or local post offices.

 

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to wbranda for refund are not covered nor reimbursed by us.
 

HOW DO I ORGANISE A RETURN?

To initiate a return, simply email us at support@wbranda.com using the same e-mail address used to order the product.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will receive your refund (item price excluding original shipping cost).
 
wbranda cannot be held liable for the loss of products being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
 

WHERE DO I SEND MY RETURN TO?

When we receive your request to return an item. We will directly send you an email with the address that you need to send the items to.
 

HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?

We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply within 24 hours.
We will refund you through the same method you used to pay within 1-6 business days.
 

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive a damaged item, or have a manufacturing fault occur, please contact us immediately at support@wbranda.com.